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How kalkataff Handles Your Personal Data

This Privacy Policy explains exactly what personal data kalkataff collects when you open an account, how we use it, how long we keep it, and the rights you…

Data collected only as neededUPI & Paytm transaction privacyYour right to access or delete dataEncrypted account storageIndia-region policy scope

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What Data We Collect and Why

kalkataff Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account with us, we collect the details you submit — your name, email address, phone number and payment identifiers such as your UPI handle, Paytm mobile number or PhonePe linked number. We use this data to process your transactions, verify your identity

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in line with applicable law, and send you account-related communications. We do not sell your personal data to third parties. Transaction records linked to UPI, Paytm or PhonePe payments are retained for the period required by Indian financial regulations and then securely deleted. Cookie data from
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your browser sessions helps us improve page performance and remember your preferences — you can adjust cookie permissions at any time through your browser settings. This policy applies to all accounts where local law permits access to kalkataff.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to request a copy of the data we hold on you, ask us to correct inaccurate details, or raise a concern about how your information has been handled, our privacy support team is ready to help. We aim to respond to all data-related requests within 30 days of receipt, in line with applicable data protection standards for India.

Team online

Privacy Email

Write to our dedicated privacy address for data access requests, correction notices or deletion queries. We acknowledge receipt within two working days and resolve within 30 days.

Live Chat Support

Our account support chat is available around the clock. Raise a privacy concern directly and an agent will escalate it to the privacy team with a reference number for tracking.

In-Account Help Centre

Log into your account and navigate to Help Centre — Privacy to submit a structured data request form. This method creates an automatic audit trail and speeds up verification of your identity.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

From the moment you open an account, kalkataff applies a layered approach to protecting your personal data — encryption at rest, secure transmission protocols, and access controls that…

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted using current industry-standard algorithms.

Cookie Use and Control

We use session cookies to keep you logged in, preference cookies to remember your lobby settings, and analytics cookies to…

Account Security Measures

Your account is protected by password hashing and optional two-step login verification.

Data Retention Periods

We keep active account data for as long as your account remains open.

Who Can See Your Data

Only authorised personnel in our payments, compliance and security teams access your personal records — and only when necessary to…

Requesting Changes to Your Data

You have the right to view, correct or request deletion of your personal data at any time.

Frequently Asked Questions About Your Privacy

These questions cover the rights you hold as an account holder, how your UPI and Paytm data is handled, what happens when you close your account, and how to get in touch if something does not look right. If your question is not here, our live chat team can escalate it to the privacy team within minutes.

We collect your name, email address, phone number and payment identifiers such as your UPI handle or Paytm number. We also log device information for fraud prevention. We collect only what is necessary to operate your account and process transactions securely.

We do not sell your data to any third party. We share data only with payment processors like UPI networks or Paytm when completing a transaction, and with regulatory bodies when required by Indian law. All such partners are bound by confidentiality obligations.

Log into your account and go to Help Centre — Privacy, or email our privacy team directly. We will verify your identity and send a structured copy of your data within 30 days of receiving the confirmed request.

Yes. You can submit a deletion request through the in-account Help Centre or by emailing our privacy address. We will delete your identifiable data once we have met the minimum retention period required under applicable Indian financial regulations.

Payment records, including those tied to UPI, PhonePe and Paytm transactions, are kept for the period mandated by Indian financial law. After that period, they are permanently and securely removed from our systems without any action needed from you.

Navigate to Account Settings to update basic details yourself. For changes that affect identity verification — such as your legal name or linked Paytm number — submit a correction request through the Help Centre so our team can verify and apply the change securely.

Contact us immediately via live chat or email. Our security team will review your account login history, suspend suspicious sessions and guide you through securing your account. We treat all data-breach concerns as high priority and respond within 24 hours.

How kalkataff Handles Your Personal Data

Contact Us About Your Privacy Rights

Privacy Email

Live Chat Support

In-Account Help Centre

How We Protect and Manage Your Account Data

Encryption at Rest and in Transit

Cookie Use and Control

Account Security Measures

Data Retention Periods

Who Can See Your Data

Requesting Changes to Your Data

Frequently Asked Questions About Your Privacy

01 What personal data does kalkataff collect when I open an account?

02 Does kalkataff share my personal data with third parties?

03 How can I request a copy of the data you hold about me?

04 Can I ask you to delete my personal data?

05 How long does kalkataff keep my payment data linked to UPI or PhonePe transactions?

06 How do I update incorrect personal details on my account?

07 What should I do if I think my account data has been accessed without my permission?

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